Did you know that you can help future patients and your health professional at the same time just by providing a brief, honest review online?
Considering increasingly more people depend on online reviews in finding a healthcare provider, simply sharing your experiences can push someone to finally get the help they require. Plus, you can enable your hearing care provider to deal with any concerns that could augment the practice—in turn assuring a positive experience for future patients.
Are you ready to make a difference? Listed below are four additional reasons why you should review your hearing care provider online.
1. It’s easy to publish a review online
Numerous hearing care providers have a website with a page focused on reviews, and this is the perfect place to begin. Quickly navigate to the website, find the review page, and record a quick review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people finally get the help they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in online reviews as much as personal recommendations.
Which means 8 out of 10 people will consider your review as seriously as a personal endorsement. So if you had a pleasant experience, writing a favorable online review is without question the best way to get the message out, assisting other people to get the same high quality of care.
3. You can help create a fair picture of the practice
Research indicates that people are appreciably more likely to write reviews after a bad experience than after a positive one. This produces a negativity bias that can portray the practice in a bad light.
No one is perfect—and no healthcare practice is either. Whether the negative reviews are justified or not, they will likely get submitted. And if the positive experiences go undocumented, this will produce a distorted picture. If you are convinced the practice is deserving of a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider fix the patient experience
We promote honest, respectful reviews, without consideration to whether those reviews are positive or negative. However, we also are convinced that attempting to remedy issues privately is the ideal place to begin.
If you’ve had a negative experience, it’s always best to first contact the practice privately. Generally, the issues can be resolved whereby both parties are satisfied. However, if the issues were not remedied to your satisfaction, you may believe that your negative experience must be shared.
In that case, in the name of honesty, you may want to submit respectful suggestions that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about a more rewarding experience for potential patients.